Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

Cóndor S.A.S.
Carrera 25 #1A-25, Medellín, Colombia
Email: [email protected]
Phone: +57 350 617 4928

2. Data We Collect

We collect personal data only when you provide it to us voluntarily through our contact form or direct communication. This may include:

• Full name
• Email address
• Phone number (optional)
• Professional information you choose to share in messages or sessions
• Website usage data through cookies (with your consent)

Legal basis: Consent (for contact forms and cookies), and performance of a contract (for clients engaged in a consulting programme). Retention: Contact enquiry data is retained for 12 months. Client engagement records are retained for 5 years in line with Colombian commercial regulations, then securely deleted.

3. How We Use Your Data

Personal data is used solely for the following purposes:

• Responding to enquiries and arranging initial conversations
• Scheduling and delivering consulting sessions
• Sending written reflections and programme materials
• Issuing invoices and processing payments
• Improving our website through anonymised analytics

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not send unsolicited marketing communications.

4. Data Protection Measures

We apply proportionate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• Encrypted data transmission (HTTPS/TLS)
• Access controls limiting data to authorised personnel only
• Secure storage on servers located in Colombia
• Internal data handling protocols reviewed annually

In the event of a data breach affecting your personal information, we will notify the relevant supervisory authority (Superintendencia de Industria y Comercio) and affected individuals as required by Colombian law.

5. Cookies

Our website uses cookies to operate correctly and, with your consent, to collect anonymised analytics data. We do not use advertising or tracking cookies. For full details, please see our Cookie Policy.

6. Your Rights

Under Ley 1581 de 2012 and related regulations, you have the right to:

• Access — request a copy of your personal data held by us
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion where no legal retention obligation applies
• Object — object to processing based on legitimate interest
• Withdraw consent — at any time, where processing is based on consent
• Lodge a complaint — with the Superintendencia de Industria y Comercio (SIC)

To exercise any of these rights, write to [email protected]. We will respond within 15 business days.

7. Third-Party Links

Our website may include links to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to read their policies independently.

8. Children's Privacy

Our services are intended for adults (18 years and older) in a professional capacity. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us at [email protected] and we will delete it promptly.

9. Policy Updates

We may update this policy periodically. When we do, we will revise the "Last updated" date at the top of the page. Continued use of our services after changes take effect constitutes acceptance of the revised policy. For significant changes, we will notify active clients directly.

10. Contact for Privacy Matters